OwnSuiteBook

Privacy Policy

Last updated: June 2026

1. Information We Collect

We collect information you provide directly to us, including name, email address, and phone number when you create an account or complete a booking.

We also collect usage data such as pages visited and features used to improve our service.

2. How We Use Your Information

  • To confirm and manage your appointments
  • To send SMS appointment reminders and account notifications to the phone number you provide
  • To send transactional emails related to your bookings
  • To process payments through our payment processors (Stripe / Square)
  • To communicate with you about your account

3. SMS Communications

When you provide a phone number, you consent to receive SMS messages including appointment confirmations, reminders, and account notifications. Your phone number is shared with Twilio, our SMS delivery provider, solely to send these messages. We do not sell your phone number or use it for third-party marketing.

  • Standard message and data rates may apply
  • Reply STOP to any SMS to opt out
  • Reply HELP for help

4. Data Sharing

We do not sell your personal information. We share data only with:

  • Payment processors (Stripe, Square) to facilitate transactions
  • SMS providers (Twilio) to send appointment reminders
  • Email providers (Resend) to deliver booking confirmations
  • Cloud infrastructure providers to host our service

5. Data Security

We use industry-standard encryption (TLS) for all data in transit and encrypt sensitive data at rest. Passwords are hashed and never stored in plain text.

6. Children's Privacy

Our service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

7. Data Retention

We retain your data as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

  • Access or correct your personal information at any time from your account settings
  • Request deletion of your account and associated data
  • Opt out of SMS messages by replying STOP

9. Terms of Service

Your use of this service is also governed by our Terms of Service.

10. Contact

Questions about this policy? Email us at hello@ownsuitebook.com.